Shipping policy

Shipping Policy

Last updated: 31-10-2025

Thank you for visiting and shopping at ZoomOptik.in. The following terms and conditions outline our shipping process, timelines, and delivery expectations.

Order Processing

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Customized or prescription lens orders may require an additional 2–3 business days for processing.

  • You will receive a confirmation email once your order has been successfully placed.

Shipping & Delivery Time

  • Standard Delivery (India): 3–7 business days after dispatch.

  • Express Delivery (if available): 1–3 business days after dispatch.

  • Delivery timelines may vary depending on your location and courier service availability.

Please note: Delays may occur during high-demand periods, holidays, or due to factors beyond our control (e.g., weather or courier disruptions).

Shipping Charges

  • Free Standard Shipping on all orders above ₹[insert amount].

  • A nominal shipping fee of ₹[insert amount] applies to orders below this threshold.

  • Any applicable shipping charges will be displayed at checkout before payment.

Order Tracking

Once your order is shipped, you will receive an email and/or WhatsApp message with a tracking link and courier details to monitor your delivery status in real time.

Delivery Areas

We currently ship across India through trusted delivery partners.
If your pin code is not serviceable, our team will contact you to arrange an alternative solution.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected time frame:

  • Please contact us within 48 hours of delivery (for damaged products) or 7 days (for lost packages).

  • We will coordinate with our logistics partner to resolve the issue promptly.

Contact Us

For any shipping-related questions or assistance, please reach out to:
📧 support@zoomoptik.in